SPECIAL ADVISORY: In accordance with Yale University’s revised COVID-19 protocols, the Yale University Art Gallery will close to the public beginning Friday, October 16, 2020. Learn More

FAQ

To help you better plan your visit, or for helpful hints and explanations of the Gallery’s policies, below are answers to our most frequently asked questions.

Visitor Policies

Important Safety Guidelines

Are visitors and Gallery staff required to wear masks?

All visitors and staff must wear masks at all times. Children under two years of age are not required to wear masks.

How is the Gallery adhering to physical-distancing requirements?

The Gallery is limiting the number of visitors to ensure everyone’s safety. We are using signage and floor decals to guide one-way navigation and maintain physical distancing of six feet. No more than five people are permitted in an elevator at one time.

Why is the Gallery asking for my name, email, and phone number?

We need your information on record for contact tracing if there is a reported illness. All personal information will be kept confidential.

If I am not feeling well on the day of my visit, what should I do?

For your safety and the safety of others, please stay home. If you need to cancel your visit, please follow the instructions on your ticket.

Museum Entry and Hours

What are the Gallery’s new hours?
The Gallery is open to the public on Fridays from 3:00 pm until 7:00 pm and on Saturdays and Sundays from 12:00 pm until 4:00 pm.
Do I need a ticket?

You will need a ticket to enter the Gallery. Tickets are free, and we are using a timed-entry ticketing system to safely accommodate all of our visitors.

Can I reserve my free ticket in advance?

We recommend that all visitors register in advance to reserve their free, timed-entry tickets. A limited number of tickets will be available at the Information Desk on a first-come-first-serve basis. We cannot guarantee ticket availability and encourage you to reserve your ticket in advance. The Gallery reserves the right to cancel tickets on short notice if we are required to close the museum.

Can I make a group reservation?

We are not accepting group reservations at this time.

What if I am traveling from a state on Connecticut’s travel advisory list?

You may visit the Gallery after you have completed the mandatory 14-day self-quarantine required by the state of Connecticut. For more information on travel restrictions and an updated list of states included in Connecticut’s travel advisory, visit portal.ct.gov/Coronavirus/travel.

I still have questions. How can I obtain more information?

You can contact us anytime at artgalleryinfo@yale.edu or 203.432.0600.

How should I prepare for my visit?
  • Reserve your free, timed-entry ticket in advance. 
  • Pack light, and remember that some items—including large bags, backpacks, shopping bags, food, and drinks—are not permitted in the Gallery. Our lockers will not be available.
  • Please arrive at the Gallery no more than 10 minutes before your scheduled entry time.
  • Expect increased directional signage, including designated entrances and exits.
  • Don’t forget your mask!
If I arrive before my scheduled entry time, will I be allowed to enter the Gallery early?

Unfortunately, we cannot accommodate early arrivals. We must adhere to a schedule to maintain limited building capacity and a safe environment for all of our visitors.

What if I miss my entry time?

Unfortunately, we cannot allow latecomers. If you miss your entry time, please reschedule your visit.

Have the locations for entrances and exits changed?

You will still enter and exit through our main entrance, but we have modified it to maintain physical distancing of six feet.

Is the Gallery offering special visiting hours for people who are more at risk of contracting COVID-19?

The health and safety plans in place are designed to protect our visitors and staff. If you do not feel comfortable visiting the Gallery at this time, we look forward to seeing you at a later date.

Parking and Amenities

Where can I park?

Visitors can park in metered spaces on nearby streets or in the Chapel-York Garage, conveniently located at 150 York Street, which charges Gallery visitors who prepay online $2 per hour for parking up to the discounted $5 daily rate.

Is the Museum Store open?

The Museum Store is open, and you may make purchases as you exit the museum. Purchases can be made by credit or debit card only.

Are wheelchairs available for me to use during my visit?

Wheelchairs are available for visitors’ use. Please indicate the need for a wheelchair when you reserve your ticket so that we can better accommodate your visit.

Can I check personal items?

Because this is a low-touch environment, lockers will not be available. Large bags (more than 11 x 14 inches), food, and drinks are not permitted in the Gallery.

What to Expect

What can I see during my visit?
How long are the special exhibitions on view?

All three special exhibitions have been extended into 2021.

Why aren’t all the galleries open?

To protect the health of visitors and staff, we are opening the Gallery in phases, beginning with the special exhibitions. Find updates about changes to the Gallery’s services on our website and social media platforms.

Do you have a timeline for when the Gallery will be fully open?

Currently, we do not have a timeline for when the Gallery will be fully open to the public. We are closely following Yale University’s protocol. Find updates about changes to the Gallery’s services on our website and social media platforms.

Are public tours available?

All tours are suspended until further notice.

Will the Gallery host any public programs this fall?

There will be no in-person public programs at the Gallery this fall. Check our web calendar for information about our digital programs.

Other Information

Are mobile devices permitted in the galleries?

Feel free to text, tweet, or listen to audio resources during your visit. As a courtesy to other visitors, we ask that you please set your phone to vibrate and take all voice calls outside of the galleries.

Additionally, the museum has free wi-fi available in all public spaces, including the galleries, study rooms, and lobby, but not the auditorium. 

Is photography permitted in the galleries?

Gallery visitors may take non-flash photographs for personal enjoyment in service to their museum experience. Photography made for commercial use, wedding photography, and formal distribution are prohibited.

Flash photography, videography, and the use of tripods are not permitted. To request permission to conduct a professional photo shoot, for press or educational purposes, please contact the Communications Department.

If you are interested in images of works from the collection, please note that thousands of images of public-domain works in the Gallery’s collection are available for immediate download through the Gallery’s website. For more information, visit the Gallery’s Rights and Reproductions page.

Are service animals permitted in the galleries?

Yes, service animals, with proper documentation, are allowed in the museum.

How may I request a digital image of a work in the Gallery’s collection?

In support of Yale University’s Open Access policy, the Gallery hopes that students, scholars, artists, and anyone interested in the collection will freely use our resources for presentations and publications as well as for personal enjoyment. Free digital images are available upon request and provided via electronic file transfer.

Please refer to the Rights and Reproductions page for instructions on requesting images.

May I submit a proposal for an exhibition or acquisition?

No, the Gallery does not accept unsolicited proposals for exhibitions or acquisitions.

Can the Gallery appraise my artwork or artifacts?

The Gallery and its staff are unable to authenticate or perform appraisals of works of art or artifacts for the public. We suggest that you consult a reputable art dealer, appraiser, or auction house. You may also wish to contact the Appraisers Association of America to get more information on certain types of appraisals.

Is the Gallery available for private event rentals?

Unfortunately, we do not rent the Gallery for private events to the general public. The only external events permitted at the Gallery are those organized by the University’s academic and extracurricular organizations.

For an alternative venue, you may want to consider the New Haven Museum.

Can I link to the Gallery’s website?

The Yale University Art Gallery neither authorizes nor prohibits links to its website. Any such link does not connote an endorsement by or affiliation with the Yale University Art Gallery.